Privacy Policy
My Little Taxi respects your privacy and only asks for personal information that is useful for answering your enquiry, arranging your journey and providing the agreed service.
This Privacy Policy explains the information we may receive when you use the My Little Taxi website, contact us or arrange a booking, how that information is used, and when limited information may be shared with the driver or technology services needed for your journey.
My Little Taxi does not sell your personal information.
Information you may provide to us
When you make an enquiry or arrange a journey, we may receive information such as:
- your name;
- telephone or WhatsApp number;
- travel date and requested pickup time;
- pickup and drop-off locations;
- number of adults and children;
- children's ages where relevant to a child-seat request;
- luggage details;
- baby-seat or booster-seat requirements;
- flight details for airport journeys;
- ferry, boat, hotel or onward-connection details where relevant;
- return-journey information;
- special requests; and
- other information you choose to include in your message or notes.
The exact information requested depends on the journey you are enquiring about.
If you include mobility, accessibility, medical or other personal requirements in your message, we use that information only as needed to understand the request and determine whether suitable arrangements can be made.
How enquiries are sent
The current My Little Taxi website is designed primarily around WhatsApp enquiries.
When you submit journey details through a booking or enquiry interface, the website may prepare those details in a WhatsApp message for you. You can review the message in WhatsApp before choosing whether to send it.
The website does not itself send a WhatsApp message on your behalf. The information is sent only when you choose to send the prepared message through WhatsApp.
Some service pages may also offer an email option. In that case, the website opens your own email application with the relevant information prepared for you. The website does not automatically send the email.
How we use your information
We may use the information you provide to:
- understand your transport or travel request;
- check journey suitability and availability;
- prepare a quotation;
- confirm pickup, destination and timing;
- plan luggage, child seats and other requested arrangements;
- plan airport, ferry or onward connections;
- communicate with you before or during the journey;
- prepare and manage a confirmed booking;
- record a confirmed booking in the team calendar;
- coordinate the journey with the driver who will provide the service;
- handle questions or issues relating to the booking; and
- maintain necessary business records.
An enquiry or quotation does not by itself confirm a booking.
Team calendar and booking records
Once a booking is confirmed, relevant journey details may be recorded in the My Little Taxi team calendar so the journey can be organised and managed.
The calendar record may include information needed to identify and operate the booking, such as the customer's name, contact details, journey date and time, pickup and drop-off locations, and other relevant journey information.
The new Astro website does not need to create this calendar record automatically from the public booking form. The booking is recorded as part of the confirmed-booking process.
Information shared with the assigned driver
Anuar may drive the booking himself or another suitable licensed taxi driver may be assigned when necessary.
When another driver is assigned, we may share information that the driver reasonably needs to complete the journey. This may include:
- your name;
- WhatsApp or telephone number;
- pickup and drop-off locations;
- date and pickup time;
- relevant flight or ferry information;
- passenger and luggage details where needed; and
- other journey instructions required for the booking.
We do not provide the assigned driver with unrelated customer information.
My Little Taxi uses WhatsApp for customer enquiries and booking communication.
When you choose to send a WhatsApp message, the information you send is processed through WhatsApp's systems. WhatsApp is a service provided independently from My Little Taxi and operates under its own privacy practices.
The website may prepare a message containing your journey details, but you remain able to review that message before sending it.
You may also contact My Little Taxi by email at:
Where the website provides an email enquiry option, it opens your own email application. My Little Taxi's website does not currently use a separate transactional-email service to send enquiry forms automatically.
Google Maps and address suggestions
Some booking fields use Google Maps/Places to help you enter a pickup location, destination or hotel.
The Google Places service loads when you interact with a relevant location field. Information typed into that Google-powered field may be processed by Google to provide location suggestions.
After you select a location, the selected place or address is returned to the booking form.
Google operates this service under its own privacy practices.
Google Analytics and cookies
My Little Taxi uses Google Analytics to understand general website usage after you give permission.
Google Analytics is disabled by default and loads only after you choose Accept analytics in the cookie banner.
The current website does not send customer names, telephone numbers or booking-form details to Google Analytics.
You can read more about analytics and change your choice in our Cookie Policy.
You can also reopen Cookie settings from the website footer.
Customer reviews and Trustindex
The homepage may display customer reviews through a Trustindex widget.
The widget loads from Trustindex as a third-party website service. The current website does not send booking-form information or other user-entered enquiry details to the Trustindex widget.
Payments
Cash is the normal payment method for many My Little Taxi bookings.
Where an advance card or other online payment is agreed for a booking, payment may be handled through an external payment provider. Drivers do not carry a card terminal in the taxi.
The payment provider may process information needed to complete the payment under its own privacy and security practices.
My Little Taxi's website does not currently contain an embedded card-payment form, so this policy does not name a permanent website payment processor.
Website hosting and technical information
The Astro website is hosted using Cloudflare Pages.
Like other websites and hosting services, technical information may be processed when a visitor requests a page or asset. This can include information required to deliver and protect the website.
We do not state a specific Cloudflare log-retention period or account-level logging practice here because those settings are not established by the website source code.
International services
Some services used by My Little Taxi, including WhatsApp, Google and website-hosting or technology providers, operate internationally.
This means information handled through those services may be processed using systems located outside Malaysia. Their own privacy terms and technical arrangements apply to their processing.
How long we keep personal information
For customer enquiries that become confirmed bookings, My Little Taxi normally keeps the relevant customer and booking information for one year after the booked service has been completed.
This period allows us to maintain booking records and deal with reasonable follow-up questions or issues relating to the journey.
Information may be removed earlier where it is no longer needed, where practical, or retained longer where there is a legitimate need to keep a particular record.
We do not use the website to create permanent public customer profiles.
Children and other travellers
A booking may include information about children, such as the child's age where this is needed to arrange a baby seat or booster seat.
If you provide information about another traveller, please provide only information that is relevant to arranging the journey.
Do not include unnecessary sensitive personal information in enquiry notes.
Keeping information accurate
Please provide accurate booking and contact information and tell us if important details change.
This is especially important for travel dates, pickup locations, telephone numbers, flight or ferry information and other details needed to operate the journey.
Access, correction and deletion requests
If you would like to ask about personal information held by My Little Taxi, request a correction or ask us to delete information that is no longer required, contact us by email or WhatsApp.
We will review the request against the relevant booking records and any information that still needs to be retained for a legitimate business reason.
There is currently no self-service online account or automated privacy-request portal.
How we protect information
We aim to limit access to customer information to people and services that reasonably need it for the booking or operation of My Little Taxi.
No website, messaging service or online system can provide an absolute guarantee of security. Please avoid sending unnecessary sensitive information through booking notes or messages.
Changes to this Privacy Policy
We may update this Privacy Policy when the website, booking process, technology providers or information-handling practices change.
Any revised policy should describe the actual way My Little Taxi is operating at that time.
Contact My Little Taxi
For privacy questions or requests, contact:
Email: [email protected]
WhatsApp: +60 19 233 0896
You can also use our Contact My Little Taxi page.
For information about cookies and analytics choices, see our Cookie Policy.