Terms and Conditions

These Terms and Conditions explain the general booking, payment and service arrangements for My Little Taxi.

They apply to private transfers, airport transfers, day trips, Kuala Lumpur tours, excursions, multi-day journeys, meeting and site transport, and other journeys confirmed by My Little Taxi.

Your quotation and written booking confirmation may contain additional terms that apply specifically to your journey. Where a booking-specific arrangement has been agreed in writing, that arrangement applies to that booking.

Enquiries, quotations and booking confirmation

Sending an enquiry, completing a booking form or receiving a quotation does not by itself confirm a booking.

Before accepting a journey, My Little Taxi may need to check:

the requested date and pickup time;
pickup and drop-off locations;
the route or itinerary;
passenger numbers;
luggage;
child-seat requirements;
flight, ferry or other connection details;
planned stops;
driver availability; and
any other information needed to confirm that the journey is suitable.

A booking is confirmed only when My Little Taxi accepts the arrangements and sends written confirmation through WhatsApp, email or another agreed written method.

Where a deposit or advance payment is required, that payment must also be received before the booking is treated as confirmed.

Anuar normally operates My Little Taxi bookings, but another suitable licensed taxi driver may be assigned when necessary.

Prices and quotations

The price and important journey details will be confirmed in writing before travel.

A quotation should make clear the agreed:

pickup location;
destination;
travel date and pickup time;
passenger and luggage details;
planned stops or special arrangements;
fare;
inclusions;
exclusions; and
payment method.

For normal My Little Taxi transfer services, the agreed fare includes the driver, taxi, petrol and highway tolls unless the quotation clearly states otherwise.

Normal short stops for toilets, prayer, refreshments or driver rest are part of ordinary journey planning and are not automatically treated as sightseeing stopovers.

Planned sightseeing, additional pickup or drop-off points, extended waiting, major detours or other changes may affect the quotation.

Ferry tickets, boat tickets, attraction tickets, accommodation, meals and other third-party services are separate unless the quotation specifically includes them.

Payment

Cash in Malaysian Ringgit is the standard payment method for most My Little Taxi journeys.

For a cash booking, the agreed amount is paid directly to the driver before the service begins.

Travellers who prefer to pay online may arrange payment through:

PayPal; or
Stripe.

Drivers do not carry a credit-card terminal in the taxi. A card cannot be presented to the driver for payment at pickup.

PayPal, Stripe or another approved online payment must be completed in advance and received at least six hours before the scheduled pickup time.

For a booking within six hours of pickup, payment is normally by cash unless another arrangement has been confirmed in writing.

Any applicable online-payment or processing charge will be explained before payment is made.

The agreed payment method should be stated in the quotation or written booking confirmation.

Multi-day bookings

A multi-day journey may require a 50% deposit of the total agreed price to secure the booking and reserve the travel dates.

Where a deposit is required, the booking is not confirmed until the deposit has been received.

Unless another arrangement has been confirmed in writing, the remaining 50% balance is paid in cash on the travel day before the multi-day service begins.

A multi-day quotation should also identify any driver accommodation or other journey-specific costs that apply.

Customer cancellations and refunds

Please tell My Little Taxi as soon as possible if you need to cancel a confirmed booking.

Cancellation at least six hours before the service

If cancellation is received at least six hours before the confirmed service time, the full amount already paid will be refunded with no deductions.

Cancellation within six hours

If cancellation is received within six hours of the confirmed service time and the driver has not yet departed for the pickup, the full amount already paid will be refunded.

Driver has already departed

If the driver has already left for the confirmed pickup point, any refund will be considered case by case.

The circumstances of the cancellation, work already carried out and costs already incurred will be considered before the refund amount is confirmed.

Driver has arrived at the pickup point

If the driver has already arrived at the confirmed pickup location and the journey is then cancelled, a partial refund may be provided.

Driver and service costs already incurred will be deducted before the remaining refundable amount is calculated.

Where applicable, payment-processing fees and third-party supplier costs already incurred may also be deducted from a partial refund.

Confirmed no-show

No refund is provided for a confirmed no-show.

A traveller should therefore check the booking date, pickup time and pickup location carefully and remain contactable around the agreed pickup time.

An incorrect date or other booking detail is not automatically treated as a no-show before the actual circumstances are reviewed.

Refund processing

Where a full refund applies, the full amount paid will be refunded without deductions.

For an approved partial refund, deductions may include:

driver costs already incurred;
service costs already incurred;
applicable payment-processing charges; and
applicable third-party supplier costs already incurred.

Bank fees or currency-conversion costs are not deducted from the refund by My Little Taxi.

Where possible, a refund will be returned through the original payment method. If that is not practical, another refund method may be agreed with the customer.

My Little Taxi will process an approved refund as soon as possible after the amount has been confirmed. The time taken for the funds to reach the customer may depend on the bank, card provider, PayPal, Stripe or another payment provider.

Changes to a confirmed booking

Requests to change a travel date, pickup time, destination, route, itinerary or other confirmed arrangement are subject to availability.

A change is confirmed only when My Little Taxi accepts it in writing.

A change may affect:

the fare;
journey time;
driver availability;
tolls or parking;
waiting time;
third-party arrangements; or
other costs.

Please request important changes as early as possible.

My Little Taxi does not promise that every last-minute change can be accepted.

Additional stops and detours

Planned sightseeing stops, major detours, additional pickups or drop-offs and extended waiting should be agreed before travel where possible.

These arrangements may affect the fare and journey time.

Do not assume that a stop included on one route is automatically included on another route.

Ordinary short rest stops on a long journey are treated separately from sightseeing or extended stops.

A request for an additional stop, detour or route change after the journey has started is not automatically accepted.

If the requested change can reasonably be accommodated, the driver or My Little Taxi may confirm a revised arrangement or additional charge before continuing with the changed journey.

Airport pickups and waiting

For pickups at Kuala Lumpur International Airport (KLIA), customers should provide accurate flight and terminal details.

Airport pickups include 90 minutes of free waiting from the flight's actual landing time.

After the free waiting period ends, additional waiting is charged at RM30 per 30 minutes.

The airport waiting rule applies specifically to airport pickups. It does not automatically apply to hotels, residences, jetties, cruise terminals, attractions or business locations.

For unusually long delays, diversions, cancellations, terminal changes or other exceptional situations, the arrangements will be reviewed according to the actual booking circumstances.

Waiting at hotels, jetties and other locations

Waiting arrangements for hotels, residences, jetties, cruise terminals, attractions, stations, meeting points and business sites depend on the actual service and booking.

There is no universal My Little Taxi waiting allowance or waiting charge for all non-airport locations.

Where waiting is important to the service, the agreed timing and any applicable conditions should be confirmed in writing before travel.

The driver must also be able to wait at a safe and legal location.

Passenger and luggage information

Customers must provide accurate passenger and luggage information before the booking is confirmed.

The normal My Little Taxi taxi is a Toyota Innova MPV.

Normal working guidance is:

up to four adults; and
up to four check-in suitcases plus two hand-luggage items.

Actual suitability still depends on:

passenger count;
actual bag sizes;
child seats;
strollers;
mobility equipment;
oversized items; and
safe and comfortable loading.

A booking may need to be revised or refused if the actual passenger or luggage combination cannot be carried safely and comfortably.

Please tell My Little Taxi before confirmation if you are travelling with unusually large luggage or other special equipment.

Baby seats and booster seats

An ISOFIX baby seat or booster seat may be provided free of charge when requested in advance, subject to availability.

Please provide the child's age when requesting a seat.

Child seats and strollers may reduce the available luggage space.

The actual seat and taxi arrangement should be confirmed before travel.

Pickup and drop-off information

Customers are responsible for providing accurate pickup and drop-off details.

The final pickup point must be agreed before the journey.

For airport journeys, provide the correct flight and terminal information.

For ferry and island connections, provide the correct mainland terminal and ferry details where relevant.

For meeting and site transport, provide the correct business location, arrival requirements and any expected waiting or return arrangements.

Journey times and road conditions

Journey times shown on the website, in quotations or in messages are estimates.

Actual travel time may be affected by:

traffic;
accidents;
roadworks;
weather;
flooding;
road closures;
public holidays;
school holidays;
restrictions;
third-party delays; and
changes requested by the customer.

My Little Taxi may recommend a departure time or connection buffer based on the journey, but this is planning guidance rather than a guaranteed arrival time.

Flights, ferries and other onward connections

Customers should provide accurate flight, ferry, train, ship or other onward-travel details where these affect the journey.

My Little Taxi will use reasonable journey planning and may recommend an appropriate departure time or buffer.

However, My Little Taxi cannot guarantee:

a flight departure;
ferry or boat departure;
train connection;
cruise-ship connection;
immigration or customs clearance;
baggage delivery; or
any other third-party timetable.

For island journeys, the taxi service normally ends at the appropriate mainland ferry or boat terminal.

Ferry and boat tickets are separate unless the confirmed quotation specifically includes them.

Weather and external disruption

Weather, flooding, road closures, accidents, ferry changes and other events outside My Little Taxi's control may affect a journey.

Where a confirmed service cannot proceed exactly as planned, My Little Taxi will discuss the available options based on the actual circumstances.

Any applicable refund, revised arrangement or additional cost will depend on the service already provided, costs already incurred and the confirmed booking terms.

No fixed weather-refund percentage is promised under these general Terms and Conditions.

Conduct and safety

Passengers must not:

threaten, verbally abuse, harass or physically abuse the driver or another person;
request unlawful or unsafe driving;
carry illegal or dangerous items;
knowingly overload the taxi;
conceal dangerous, oversized or unsuitable luggage;
deliberately damage the taxi; or
create an unsafe situation for the driver, passengers or other road users.

My Little Taxi may refuse or end a service where safety, legality or serious passenger conduct makes it unreasonable to continue.

Right to refuse, revise or end a service

My Little Taxi may decline an enquiry before confirmation, ask for a revised arrangement, refuse to start a journey, or end a service where the actual circumstances are materially different from the information supplied when the booking was confirmed.

This may include situations where:

the number of passengers is different from the confirmed booking and the group cannot be carried safely or comfortably;
the number, size or type of luggage is materially different from the booking details and cannot be loaded safely;
undeclared strollers, mobility equipment, child seats, oversized luggage or other items make the confirmed arrangement unsuitable;
the customer requests an additional pickup, drop-off, sightseeing stop, detour, waiting period or route change that was not agreed in advance and cannot reasonably be accommodated;
the requested pickup, drop-off or waiting location cannot be accessed or used safely or legally;
required payment or an agreed deposit has not been received according to the confirmed booking terms;
a passenger physically or verbally abuses, threatens, harasses or behaves aggressively towards the driver or another person;
a passenger damages the taxi or deliberately creates an unsafe condition;
a passenger carries illegal or dangerous items, attempts to overload the taxi, or conceals items that materially affect safe loading;
a passenger asks the driver to break the law, drive unsafely or ignore reasonable safety requirements; or
another situation arises that would make the journey unsafe, unlawful or materially different from the service that was confirmed.

Where an unagreed stop, detour or other change can reasonably be accommodated, My Little Taxi may offer a revised arrangement or quotation instead of refusing the request.

A requested change is not accepted until the revised arrangement has been confirmed.

If a service is refused or ended

Where a service is refused or ended because the customer supplied materially inaccurate information, created an unsafe or unlawful situation, or engaged in abusive conduct, any refund will be considered according to the circumstances and the service or costs already incurred.

This does not remove any refund or alternative arrangement that applies where My Little Taxi itself cannot provide the confirmed service.

Vehicle or operational problems

Illness, a vehicle problem, road closure, severe weather, safety concern, legal restriction or another serious operational issue may occasionally affect a confirmed service.

Where appropriate and available, My Little Taxi may arrange another suitable licensed taxi driver.

A replacement driver cannot be guaranteed in every situation.

If the confirmed service cannot be provided as planned, My Little Taxi will contact the customer and explain the available alternatives and any applicable booking-specific refund arrangement.

Driver accommodation for multi-day journeys

Some multi-day or overnight journeys may require accommodation for the driver.

Where this applies, the cost will be included in the quotation or clearly identified separately before the booking is confirmed.

The customer's own accommodation is not included merely because driver accommodation is required.

Lost property

If you believe you have left an item in the taxi, contact My Little Taxi as soon as possible with your booking details and a description of the item.

We will make reasonable efforts to check with the relevant driver.

Recovery of a lost item cannot be guaranteed.

Complaints and service questions

If you have a question or concern about a completed or confirmed service, please provide:

the booking name;
travel date;
route or service;
a clear description of the issue; and
any relevant supporting information.

My Little Taxi will review the matter against the confirmed booking details and applicable terms.

No fixed complaint-response deadline is promised under these general Terms and Conditions.

Privacy and cookies

Personal information provided for an enquiry or booking is handled according to the My Little Taxi Privacy Policy.

Information about cookies, Google Analytics and cookie preferences is available in the Cookie Policy.

Changes to these Terms and Conditions

These Terms and Conditions may be updated when My Little Taxi's services, booking process, payment methods or operating policies change.

Changes to the general Terms and Conditions do not automatically replace a different written arrangement already agreed for an existing booking.

Contact My Little Taxi

If you have a question about these Terms and Conditions or an existing booking, contact My Little Taxi:

WhatsApp: +60 19 233 0896

Email: [email protected]

You can also use the Contact My Little Taxi page.